Support:
E-mail Support
If you receive an error message, such as “Host could not be found” or “Unable to locate server” while sending or receiving e-mail messages, it may be caused by an improper e-mail setting.
Check your e-mail settings in Microsoft Outlook by following the instructions below:
- Verify you have a working internet connection, ensure you can browse the internet sucessfully
- Open Microsoft Outlook
- Select E-mail Accounts from the Tools menu
- In the dialog box, "View or change existing e-mail accounts" should be selected, click Next
- In the listbox, select the account you are having problems with and then click Change
- The Your Name text box should be your name as you want it to appear on e-mails you send
- The E-mail Address text box should be your full e-mail address
- The User Name text box shoud also be your full e-mail address
- The Password text box is where you enter your password (make sure you don't have CAPS LOCK on when you type this)
- The Incoming mail server (POP3) text box must be mail.yourwebsitename.com (replace yourwebsitename with your actual website name)
- The Outgoing mail server (SMTP) text box usually is mail.yourwebsitename.com (replace yourwebsitename with your actual website name). NOTE: Some internet service providers may require you to use their outgoing mail server instead, you can tell if this is the case if you're having problems sending e-mail but are receiving e-mail OK. To remedy this, you will need to contact the internet service provider at your current location (Comcast, AT&T, Bell, AOL, Telus, Shaw etc.) and ask them what their "Outgoing Mail Server (SMTP)" name is. If you travel freqently, you'll need to change this setting each time you try and send e-mail through an internet service provider that doesn't allow you to use your own outgoing mail server, just remember to change it back when you connect to your regular internet service provider again.
- Click the More Settings button
- Click the Outgoing Server tab
- Put a check mark beside the My outgoing server (SMTP) requires authentication checkbox if you are using mail.yourwebsitename.com (where yourwebsitename, is your actual website name) as your outgoing mail server. If you are using your internet service provider's outgoing mail server, ask them if thier outgoing mail server requires authentication and check or clear the checkbox accordingly.
- Toggle the radio button to the Use same settings as my incoming mail server option, then click OK
- Click the Test Account Settings button
- If you recieve any error messages, write them down
- Double check and triple check your spelling for all of the above settings
- If you have a firewall you need to open port 25 and 110 to send and receive e-mail (ask your network administrator)
- To see your e-mail before it is delivered to your computer, use our Web Mail service
- Visit www.k1technology.com and click on Client Login (upper right of page)
- For your User Name type your full e-mail address
- Enter your Password (make sure you don't have CAPS LOCK on when you type this)
- Click Submit
- This is where your email waits before it is delivered to Microsoft Outlook on your computer
- If you aren't able to succesfully login online or recieve an error message in Outlook, contact us
